adds7's Privacy Policy

Introduction & Purpose of This Policy

As a trusted online gaming platform, adds7 places the highest importance on the privacy of users in Bangladesh. This privacy policy ("Policy") sets out how adds7 ("Platform", "we", "us") manages the personal information of individuals ("you", "user") who use our website, mobile version, and related services.

By using our services, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team for assistance.

"Personal information" as described in this policy refers to all data that can directly or indirectly identify you. This includes your name, email address, mobile number, financial information, transaction history, and records of your activity on the platform.

What Information We Collect

adds7 collects various types of information that are necessary for the smooth operation of our services and to provide you with the best experience. A detailed description of the information collected is given below.

2.1 Registration & Identity Information

When creating and managing an account, we may collect the following information:

• Full name and date of birth (for age verification — services are provided only to those aged 21 or above)
• Email address and mobile phone number
• Login credentials (encrypted password)
• Copies of government-issued documents submitted for identity verification (national ID card or equivalent)

2.2 Financial & Transaction Information

For managing financial activities such as deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer account information)
• Transaction amount, date, and reference number
• Deposit and withdrawal history
• Additional verification documents required for anti-fraud and anti-money laundering purposes

2.3 Usage & Activity Information

To improve your experience on the platform:

• Login times and device information
• Gaming history, bet amounts, and results
• Time spent on the platform and sections visited
• Records of communication with customer support

2.4 Technical Information

Information collected automatically to ensure website security and performance:

• IP address and user geographic location (country level)
• Browser type, operating system, and device information
• Information collected from cookies and similar tracking technologies
• Referral URL and page visit sequence

How Your Information Is Used

adds7 uses collected information only for specific and lawful purposes. Each purpose is described in detail below.

3.1 Service Delivery & Operation

Your information is used to create and manage your account, process transactions, keep gaming services active, and provide technical support. Our support team is active 24/7 and ready to resolve your issues promptly.

3.2 Identity & Age Verification

We verify your identity and age to ensure responsible gaming and to prevent access by minors. Only those aged 21 or above are permitted to use adds7's services.

3.3 Security & Fraud Prevention

Technical and transaction data is analyzed to ensure platform security, detect unauthorized access, and prevent any form of fraudulent activity.

3.4 Service Improvement & Personalization

By analyzing your usage patterns, we continuously improve the platform experience. This allows you to receive more relevant game recommendations and personalized offers.

3.5 Communication & Notifications

Your contact information is used to send important account updates, transaction confirmations, security alerts, and — with your consent — relevant promotional information.

3.6 Fulfilling Legal Obligations

Your information may be required to comply with applicable laws and regulations, respond to requests from regulatory authorities, and resolve legal disputes.

Cookies & Tracking Technologies

Cookies are small text files stored on your device. adds7 uses cookies to make your browsing experience easier and better.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are required for maintaining login sessions, security verification, and payment processing. Disabling these cookies will prevent the platform from working properly.

4.2 Functionality Cookies

These cookies are used to remember your preferences — such as language selection and user settings. They make your experience easier when you visit again.

4.3 Analytics Cookies

Anonymous data from these cookies is used to analyze platform usage patterns and improve services. These cookies do not identify you personally.

4.4 Managing Cookies

You can control cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may disrupt some important functions of the platform.

Information Sharing & Disclosure

adds7 never sells, rents, or shares your personal information with third parties for commercial purposes. However, certain information may be shared in the limited circumstances described below.

5.1 Service Provider Partners

Only the minimum necessary information is shared with trusted partners such as payment processors (bKash, Nagad, Rocket, Upay, and bank partners), technology infrastructure providers, cybersecurity firms, and gaming software suppliers. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

If disclosure of information is legally required by court order, a valid request from a government regulatory authority, or applicable law, only the necessary information will be disclosed.

5.3 Security & Fraud Prevention

If serious fraud, money laundering, or criminal activity is suspected, relevant information may be shared with the appropriate authorities.

5.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the relevant parties, but the protections of this privacy policy will continue to apply.

Data Security & Retention

adds7 has adopted the latest technical and administrative measures to protect your personal information.

6.1 Technical Security Measures

• SSL/TLS encryption technology is used for all data transmission.
• Collected passwords and sensitive information are stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Multi-layered firewalls and intrusion detection systems are in place.

6.2 Administrative Security Measures

• Only authorized personnel have access to user information.
• Staff receive strict privacy-related training.
• Data access logs are reviewed regularly.

6.3 Data Retention Period

Your personal information is retained for as long as your account is active or as needed to provide our services. Transaction and identity verification records may be retained for a specified period to meet legal obligations. After that period, data is securely deleted or anonymized.

Your Rights & Controls

adds7 respects users' right to maintain control over their own personal information. You have the following rights.

7.1 Right to Access & Review Information

You may request at any time to know what information we hold about you. We will provide you with complete information within a reasonable timeframe.

7.2 Right to Correct Information

If there is any error or inaccuracy in the information we hold about you, you may request a correction. This change can be made through account settings or directly through the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations or ongoing disputes, it may not be possible to fully delete some information before a specified period.

7.4 Right to Withdraw from Marketing Communications

If you no longer wish to receive promotional emails or messages, you may use the "Unsubscribe" link in any message or let the support team know. Essential service-related notifications are not covered by this.

7.5 How to Exercise Your Rights

To exercise any of the rights described above, contact our support team. Our support email: [email protected]. We will process all valid requests as quickly as possible.

Age Restrictions & Minor Protection

adds7's services are exclusively for those aged 21 or above. We do not intentionally collect any personal information from minors.

Age verification is a required step in the account registration process. If we become aware that an account has been created by a minor, that account will be closed immediately and all related information will be deleted.

If a parent or guardian suspects that their minor child has created an account on our platform, please contact us immediately at [email protected].

Third-Party Services & Limitations

Some technical services on the adds7 platform are provided by third-party suppliers, including gaming software providers (companies such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment gateways. These third parties follow their own privacy policies.

This policy applies only to adds7's own data management practices. We recommend reviewing the privacy policy of the relevant company when using third-party services. adds7 is not responsible for the data collection or use practices of third parties.

Policy Changes & Updates

adds7 may update this privacy policy from time to time. This policy may be revised due to technical changes, legal requirements, or service improvements.

For any significant changes, we will notify you via your registered email or through the platform. Continued use of the platform after an update constitutes your consent to the new policy.

The latest policy will always be available on this page. We recommend reviewing this page regularly.

Contact & Support

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. adds7's support team is available seven days a week, twenty-four hours a day.

For more information, visit our Terms & Conditions and Responsible Gaming pages.